ARM Help
Last Modified: September 10, 2024
ARM Help Desk
For help with the ARM application, contact the Help Desk:
301-851-2252
Monday–Friday, 8:00 a.m. to 10:00 p.m. Eastern Time
For URGENT (cargo on hold) matters, put "URGENT - APHIS PPQ ARM Application Issue" in the subject line.
**User accounts automatically deactivate after 60 days of inactivity**
User Guide
- Domestic Programs User Guides
- Domestic Program Webinar
- Export Certification Webinar
- Emergency Program training Webinar
- Post Entry Quarantine Pest Webinar
- ARM Article Type Reference Guide
- Domestic Programs
- PPQ Form 391 Upload PDF Functionality
- Domestic Emergency Action Notification (EAN) Webinar
- Domestic 391 Submission Webinar
Area Identifier
- Acknowledge Diagnostic Request
- Claim a Diagnostic Request
- Commodity Determination
- Create a Split Diagnostic Request
- Digital Routing
- Entering Identifications in ARM/Diagnostic Request (DR)
- Exclusion Options
- ID Types
- Nominate a Pest
- Workspace
- Multiple Quarantine Recommendations within a Single Diagnostic Request Webinar
- Upload Digital Imagery User Guide
National Identification Services
National Specialist
- Overview/Diagnostics Process
- Acknowledge Receipt of Diagnostic Request
- Entering Identifications in ARM
- Claim a Diagnostic Request
- Commodity Determination
- Digital Routing/Request Physical Specimen
- Nominate a Pest
- Workspace (includes Assign a Diagnositc Request, Redirect a Diagnostic Request, and Request Physical Specimen)
Operations Read Only
Plant Health Safeguarding Specialist
- ARM RBS User Guide
- Transfer of Custody User Guide
- CITES Holds and Forefeiture User Guide
- APHIS PGA Message Set and Offshore Greenhouse Certification Program FAQ Document
- ARM Tips & Tricks - PHSS
- Commodity Page
- Clearance Confirmation
- Close Out Shipment
- Commodity Determination
- Diagnostic Request Page
- Document Review Page
- ARM PGA Message Set User Guide
- Entry Status Messaging User Guide
- Claim PIS Inspection
- EAN (Emergency Action Notification)
- Inspection Information Page
- Find a Trade Party (Importer, Shipper, Broker)
- Inspection Results Page
- Nominate a Commodity
- PPQ287
- Workspace
Supervisor
Recorded Webinars and Training Videos
Forms
Use the Administration Form to request access to the ARM System or to request the archiving, editing, scheduling, and publishing of ARM reports and dashboards. Use the ARM Development and Enhancement Form to request changes to ARM.
Administration Form
Administration Form (123.1 KB)
Instructions (123.1 KB)
Development and Enhancement Form
Development and Enhancement Form (123.1 KB)
Instructions (61.13 KB)